Privacy Policy

Information You Give Us Directly

Registration requires a name, date of birth, email address, phone number, residential address and a chosen currency and password. Verification adds copies of identity documents, proof of address and proof of payment method, described in our account verification policy. Deposits and withdrawals involve payment details such as a masked card number, e-wallet identifier, bank account reference or crypto wallet address. Anything you write to support, including live chat transcripts and email threads, is stored alongside the account record.

Information Collected Automatically

Every session generates technical data: IP address, approximate location derived from it, device type, operating system, browser, language setting and time stamps. Gameplay records cover stakes, results, balances, bonus activity and the games opened. Payment attempts are logged whether they succeed or fail. This material is what allows us to reconstruct a disputed session or a missing transaction accurately, so it is kept whether or not you ever need it.

Why We Process Your Data

Four purposes cover almost everything. First, running the account itself: registration, balance handling, gameplay, payouts and support. Second, legal duties, including age checks, anti-money-laundering obligations, fraud prevention and record keeping that our licence requires. Third, protection of the platform and of other players, such as spotting duplicate accounts, bonus abuse or unauthorised access. Fourth, marketing and product improvement, which is the only category you can switch off entirely without closing your account.

Legal Grounds

Processing tied to your account rests on the contract between us, which begins when you accept our terms. Verification, transaction monitoring and record retention rest on legal and regulatory obligation, and neither consent nor objection removes them while the account exists. Marketing rests on consent given at registration or later in account settings. Security monitoring rests on our legitimate interest in running a platform that is not used for fraud.

Cookies and Similar Technology

Necessary cookies keep you logged in, hold session state and protect against cross-site request forgery, and the site cannot function without them. Analytics cookies count visits, measure page performance and show which parts of the lobby people use. Marketing cookies attribute registrations to the campaign or affiliate link that brought you here and limit how often a given message is shown. Browser settings let you clear or block cookies at any time, though clearing them will log you out and may reset display preferences.

Who Sees Your Information

Your data is shared only where a specific job requires it. Payment providers and banks receive what is needed to move money. Game studios receive session identifiers so their titles can run inside our lobby, without your name attached. Verification and anti-fraud specialists receive documents for checking. Our licensing authority, and any regulator or court with jurisdiction over us, receives information when it is formally requested. Privado Ltd., registered in Nicosia, Cyprus under number HE 417876, acts as facilitating company for payment processing and handles transaction data in that role. We do not sell personal information to anyone.

Transfers Outside New Zealand

Because the platform is operated from Curaçao and uses service providers in Europe and elsewhere, your information leaves New Zealand. Before any transfer, we satisfy ourselves that the receiving party is subject to comparable safeguards, either by law in its own jurisdiction or through contract terms binding it to our standards. Data protection duties travel with the information rather than stopping at a border.

Retention Periods

Account records, transaction history and verification documents are kept for the period our licence and anti-money-laundering rules require, which runs for several years after an account closes. Support correspondence is kept for as long as it may be relevant to a dispute. Marketing consent records are kept to prove what you agreed to and when. After the retention period ends, records are deleted or anonymised so that they can no longer be linked to you.

Security Measures

Traffic between your device and our servers runs over encrypted connections, and stored documents are held in restricted systems. Access is limited to staff whose role requires it, and that access is logged. Payment card numbers are never stored in full on our side. On your side, the most useful step is a password used nowhere else, since reused credentials are the most common route into any gambling account.

Your Rights

Under the Privacy Act 2020 you can ask for a copy of the personal information we hold about you, and we will respond within 20 working days. You can ask us to correct anything inaccurate, and where a correction is refused you may ask that your view be attached to the record. You can withdraw marketing consent whenever you like without giving a reason. Requests to delete data are honoured except where retention is legally required, which is usually the case for transaction and verification records.

Marketing Preferences

Email and SMS offers go only to accounts that opted in, and every message carries an unsubscribe link or reply keyword. Turning marketing off takes effect within a few days across all channels, and it never affects your ability to play, deposit or withdraw. Service messages such as payout confirmations, security alerts and policy updates continue regardless, since they relate to the account rather than to promotion. Preferences can also be changed by asking support directly, at any hour, through the same channels you use at Rocket Riches NZ - .

Children

The platform is closed to anyone under 18, and we do not knowingly collect information about minors. Where an underage account is identified, it is closed, the data is restricted to what the law requires us to retain, and deposits are returned. Parents who believe a minor has registered should contact support immediately so the account can be frozen while it is checked.

Complaints and Contact

Privacy questions and access requests go to our support team through live chat or the email address in the site footer, and it helps to write “privacy request” in the subject line. If our answer does not resolve the matter, you can raise it with the Office of the Privacy Commissioner in New Zealand, which handles complaints about personal information free of charge. We will cooperate with any enquiry it opens.

Changes to This Policy

This policy is updated when the law, our licence conditions or our own processes change. The current version always sits at this address, with the revision date shown at the top of the page. Material changes are announced by email or an on-site notice before they take effect, and continued use of the account after that date means the updated version applies.