Responsible Gaming
Gambling is a paid pastime and not a way to earn money, since every game carries a built-in house edge that works over the long run. We would rather state that plainly than let anyone build a plan around a different assumption. Our part of the deal is to run certified games, publish the tools that keep play under control and make it simple to stop. This page sets out those tools, the warning signs worth watching for and the free help available anywhere in New Zealand.
Who Can Hold an Account
Accounts are open to people aged 18 and over, or older where local law sets a higher threshold. Age is confirmed during verification, and any account traced to a minor is closed, with stakes returned and winnings voided. Passing your login to someone under 18 breaks our terms and puts your own balance at risk. On a device shared by a household, a screen password and switched-off browser autofill do most of the work.
Signs That Play Has Stopped Being a Pastime
Harm rarely announces itself with one large loss. It usually shows up as small shifts in behaviour: sessions running longer than planned, returning the same evening to win money back, or keeping the real numbers from people close to you. Any of the points below deserves attention:
- Staking money set aside for rent, bills, food or debt repayment
- Borrowing, selling possessions or taking credit to keep playing
- Raising stakes after a loss to recover the amount faster
- Understating time or money spent when someone asks
- Losing interest in work, study or people because of gambling
- Feeling anxious, irritable or flat on days without play
One of these on its own proves nothing. Two or three together are a reason to use the account tools below, talk to someone you trust, or call a counsellor.
Deposit Limits
A deposit limit caps how much money can enter your account across a day, a week or a month, and it is the most effective control we offer. You can set one at any point from the responsible gambling section of your account, including straight after registration. A reduction takes effect immediately. An increase passes through a cooling-off period first, so a decision taken mid-session cannot be reversed within that same session.
Time-Outs and Reality Checks
A time-out locks the account for a fixed stretch, from 24 hours up to several weeks, while your balance stays where it is. It suits anyone who wants a pause without closing anything permanently. Reality checks work differently: at an interval you choose, play is interrupted with a summary of how long you have been logged in and what the session has cost. Both settings sit in the same menu and take under a minute to switch on.
Self-Exclusion
Self-exclusion is the strongest step available here, and it cannot be lifted on request during the period you select. Once active, the account is closed to play, all marketing stops, and attempts to register again with the same identity or payment details are blocked. Any remaining real-money balance is returned to you through the standard verification and payout process. If you want the same protection across the whole market, blocking software installed on your phone and computer covers gambling sites in general rather than one operator.
Keeping Play in Proportion
A handful of habits keeps the arithmetic visible. Decide the amount before you log in and treat it as the price of the evening, the way you would treat a concert ticket. Never stake money that is already committed to something else, and never treat a losing session as an amount owed to you. Set a clock limit alongside the money limit, because long sessions cost more than short ones at the same stake. Tiredness, stress and alcohol all make staking decisions worse, and your account history shows what previous sessions actually cost, which beats relying on memory.
Free Support in New Zealand
Support is free, confidential and independent of any gambling operator. You do not have to be in crisis to make contact, and family members can use these services in their own right.
- Gambling Helpline - : free phone and text counselling 24 hours a day, seven days a week, on 0800 654 655 or by text to 8006.
- PGF Services - : free counselling nationwide, in person and remote, on 0800 664 262.
- Safer Gambling A - o - tearoa: - self-checks, plain information on how gambling products work and referral into local services.
Culturally specific help is available as well. Mapu Maia works with Pasifika communities on 0800 21 21 22, and Asian Family Services runs a helpline on 0800 862 342 in several languages.
Getting Help From Our Side
Our support staff can set a limit, start a time-out or process a self-exclusion for you if you would rather not do it through the menus yourself. Live chat and email run around the clock, and requests of this kind are handled ahead of everything else in the queue. Nobody will attempt to talk you out of it or offer a promotion to keep the account open, because that would defeat the point of the tool. Every setting described on this page is available inside your account at Rocket Riches Casino - , on desktop and on mobile alike.
Protecting Younger Users at Home
Underage gambling is a household problem as much as an operator one, and filtering software solves most of it. Parental control tools built into iOS, Android, Windows and macOS can block gambling categories outright. Third-party blockers go further and stop access at the network level for every device in the house. Keep payment cards and e-wallet apps out of reach of anyone under 18, and review statements now and then for transactions you did not make.